Good place to work depending on your expectation - Sales Consultant CarMax Employee Review

4.0
Dec 22, 2021
Recommend
CEO approval
Business Outlook

Pros

- Work life balance is pretty good considering it was a sales job (rarely had to go in on my day off) - Can make ok money if you are a hard worker (Most of my paychecks were $1100-$1500 working about 45 hours every 2 weeks) - The people and relationships are the main draw to this company. At my store everyone was super laid back and worked together to achieve common goals vs cross department drama you might see at other dealerships - Its a sales job but I never felt like I had to hound people to buy something. You get paid the same off of every car so its less stressful because there is no reason to upsell.

Cons

- Pay is SUPER low for industry average. They also implemented a new system that whenever people call into the store location it gets routed to a call center. If the people talk to anyone there and a car gets placed on hold for them, the commission is automatically split (even if they just make the appointment and you do everything else) - Its retail so the hours are not the best, you will find yourself closing one night then opening the next every so often. - In the past few years they have gotten a lot more corporate and not in a good way.

Explore other reviews about CarMax

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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