CarMax reviews

3.5

59% would recommend to a friend

(8,198 total reviews)
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Keith Barr

46% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Sep 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible time off and some times free food

Cons

They have “core values” that they preach but don’t follow. They no longer care about the well being of associates, leads or managers. Their focus is on their stock holders and saving money. No longer the CarMax of the people, but CarMax of profits. No longer honor within CarMax

3.0
Jul 31, 2023

Not great for remote work

Recommend
CEO approval
Business Outlook

Pros

+ Health insurance / benefits package is above average. + Talented engineers work here + Typically a very positive atmosphere + Stock options

Cons

- Salary is below average for the engineering positions - Recent raise was 3% across the board (7% inflation) which means a 4% pay cut, raises were skipped last year because of "the economy" despite great sales performance with used cars - Recently did quiet layoffs e.g. forced a return to office on many employees, forcing some of them to quit because they couldn't manage the sudden change due to home obligations like pets, kids, etc. This was intentionally done to cut the workforce down without having to do severance packages or see "layoffs" in the headlines. Very evil practice. - Remote work is poor. Communication is primarily focused on meetings. Most employee's calendars are filled wall to wall with meetings leaving very little focus time. The company has continued to move towards meetings and less written communication, which is a bad sign that it will struggle when the economy enters a growth cycle. - Delayed raises/bonuses because they made a ridiculously high projection during the pandemic year that used car sales would continue to be astronomically high the following year. This bad decision ended up getting put onto the workers to save the investors. - Personally, I was told that this would NOT be an on-call position and then several months into my employment I was put on-call with no additional compensation for the added hours. - Some managers use outdated performance review methods designed to pit teammates against each other, contributing to a bad team atmosphere. - Not truly committed to diversity and inclusion. They require you to do diversity/inclusion training, but they don't implement any of the practices that they preach in the training. Their over-reliance on meetings excludes a lot of people with speaking disabilities, stammers, anxiety disorders, accents, etc. This is the opposite of diversity and inclusion.

3.0
Jul 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Good managers who are also nice people. Welcoming work environment. Good training and ongoing coaching.

Cons

Base flat-rate unit commission per sale has not changed in over 10 years to keep up with inflation. The compensation model for floor sales consultants now splits commissions and unit credits with the call center on most sales. This has moved the goalposts on achievement of sales targets and makes it extremely difficult to attain unit sales required to earn higher commissions (Presidents Club). Most new sales consultants will have income significantly lower than sales consultants hired over 5 years ago. Work life balance is challenging, due to the need to work nights and weekends, but this is typical of retail sales. Upper management seems unaware of how badly compensation in this role lags competitors. Heath insurance is available, but expensive.

Viewing 418 - 420 of 8,198 Reviews

Glassdoor has 8,367 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.