Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 761 reviews)); "Great people and very diverse" ((in 456 reviews)); "Culture is great and rewarding" ((in 321 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 293 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 177 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 460 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 246 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 232 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,196 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,196 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Dec 22, 2017

Horrible Place To Work. Take Your Talents Elsewhere

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Can't really think of any.

Cons

This company is a joke. They've got everyone fooled into believing their a good company. They don't care about their employees, especially sales consultants. The pay for sales people are horrible.

2.0

Dec 1, 2017

Micro-managed and critiqued until I couldn't drink any more of their bitter Kool-aid.

Sales

Recommend

CEO approval

Business Outlook

Pros

If you are seeking tuition reimbursement, and can keep that in mind, you might be able to stand the militaristic strictly regulated dictatorial company culture. If you enjoy purchasing crappy, Made in China, navy blue poorly designed clothes that you're forced to wear, you may fit right into their cookie cutter regimens. If you have no imagination and enjoy following the same strict procedures day after day, while constantly being observed, you'll enjoy endless boring days at CarMax.

Cons

Management that obviously never even read a comic book on effective management.

4.0

Nov 29, 2017

Business Office Associate / Auction Associate / Sales Consultant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

One of Fortune 500 Mag's top 100 companies to work for for 7 years in a row, and it shows. They provide ample training and great benefits and perks. They have matching 401k contributions up to 10% (from what I remember), PTO and sick time accruals for both FT and PT employees. Great working environment and culture in every department. Everyone is there to help one another and very supportive. They love giving recognition and when there are opportunities for improvement, they make a comprehensive roadmap to success.

Cons

Due to CarMax only selling used cars, the customer base is wide and some of the customers can be unsavory. I have had more rude customers than I can count. It seems that even though CarMax has a specific process, customers treat consultants and a true, slimy, used car salesman. In the business office and auction offices you have to deal with an EXTREMELY fast paced workload and simple mistakes can cost the company a lot of money, so naturally they crack down on all things compliance.

Viewing 340 - 342 of 8,196 Reviews

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CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Horrible Place To Work. Take Your Talents Elsewhere

Micro-managed and critiqued until I couldn't drink any more of their bitter Kool-aid.

Business Office Associate / Auction Associate / Sales Consultant

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