Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 745 reviews)); "Great people and very diverse" ((in 462 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 309 reviews)); "Good work environment to be in" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 562 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 451 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 233 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,195 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,195 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Dec 12, 2018

Commitment to Team Work and Advancement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

CarMax provides opportunities for advancement as well as a comfortable setting to talk to your peers and managers about advancement and overall knowledge about how to perform your best at work. We work as a team.

Cons

You must be able to multitask in a busy environment and be able to work with difficult customers.

3.0

Dec 4, 2018

Fun

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Relaxing work environment, a lot of opportunities with a furtune 500 company

Cons

Outdated payscale, the commission you make per car sale hasn't updated since the 90s. They can really use a more updated pay scale. / Also with the 5 day return policy you lose your commission if your customer brings their car back for any reason. Very unfair policy

1.0

Nov 9, 2018

Former Sales Manager

Sales manager

Recommend

CEO approval

Business Outlook

Pros

My team of sales consultants was awesome, good people.

Cons

EVERYTHING ELSE! Senior managers and the regional team are so disconnected. Sales managers are the red headed step children of mid level management. We worked the longest hours, had the lowest pay, and lowest appreciation. Of a team of 3 SMs, only 2 of us did the work while the other was allowed to basically not do anything! Senior managers get away with being bullies and nothing happens to them! Sales managers are basically micro-managed to micro-manage the sales consultants. If you are a strong, capable, competent worker, this job will drive you nuts because you won't get anything for it. All while the lazy ones somehow get everything. Run away!

Viewing 319 - 321 of 8,195 Reviews

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