Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 634 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 542 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 536 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 375 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 478 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews)); "No career opportunities in Zagreb" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,585 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,585 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Feb 27, 2024

A just ok job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice team atmosphere and very helpful colleagues + the opportunity for overtime

Cons

Micromanagement and high stress with the volume of work plus the bad treatment from customers

Booking.com Response

Thank you for sharing your observations with us. It is wonderful to hear that you have experienced a nice team atmosphere with helpful colleagues at Booking.com, along with the opportunity for overtime. However, we understand your concerns about micromanagement, high stress due to the volume of work, and challenging interactions with customers. Your feedback is invaluable to us, and we're dedicated to fostering a positive work environment where everyone feels supported and respected. If you have any further insights or suggestions on how we can address these challenges, please feel free to share them with your manager or HR representative. The Booking.com team

3.0

Jan 30, 2024

Good benefits

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Good benefits and work environment

Cons

They have complicated ever changing shifts

Booking.com Response

Hi, thank you for your review. We are happy to hear that your experience working at Booking.com has been positive overall, and that the benefits and workplace provided were appreciated. Your feedback is reassuring that we as a company are moving in the right direction. Your perspective on the internal work structure is very much appreciated. Thanks again, and we wish you all the best for the future. The Booking.com team

5.0

Dec 21, 2023

Good Pay - Redundant Tasks

Outbound executive

Recommend

CEO approval

Business Outlook

Pros

- Team - Management - Decent Pay - Company Benefits - Office services

Cons

- Career evolution - Diversity - Co-worker evaluation

Booking.com Response

Hi, thank you for writing your review. We appreciate your positive remarks regarding the various aspects of your job as an Outbound Executive during your time at Booking.com in Paris. It is unfortunate to hear that in your experience topics such as the career growth opportunities, the diversity within the team and employee evaluation were lacking and did not add to that positive sentiment. Please know that your feedback is important to us, so we appreciate you for taking the time to share your thoughts with us. Wishing you the best with your next career move. The Booking.com team

Viewing 58 - 60 of 7,585 Reviews

Jobs at Booking.com

Account Executive - San Francisco