Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 651 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 568 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 527 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 515 reviews)); "Salary is good and bonus (usually) is good." ((in 382 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 468 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,585 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,585 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Feb 3, 2025

Great place to work

Team leader

Recommend

CEO approval

Business Outlook

Pros

Fast paced international environment with friendly people

Cons

New management in the french office is very "french"

4.0

Jul 1, 2024

Good experience

Account manager

Recommend

CEO approval

Business Outlook

Pros

I love my team, the job is challenging, Contact with partners is interesting.

Cons

Stressfull because a lot of information everyday and a lot of task per day ( perf call, mail, picklist, inbound, meeting ect)

Booking.com Response

Thank you for your feedback. We are glad to hear that you find the work engaging and enjoy the team spirit. We recognize that the workload can be intense, and we will keep striving to provide resources and support to help manage these demands. We also encourage you to reach out to your manager or HR representative to discuss this further. The Booking.com team

3.0

Mar 2, 2024

Great place to work at - at the start

Customer service

Recommend

CEO approval

Business Outlook

Pros

Great workplace great colleagees to work with

Cons

Working long shifts if you are a weekender- targets are sometimes difficult to achieve

Booking.com Response

Hi, thank you for sharing your thoughts with us. We are pleased to hear that you enjoy the workplace and have positive experiences with your colleagues. Your feedback is important, and we appreciate you sharing as we strive to improve the working experience for everyone. The Booking.com team

Viewing 55 - 57 of 7,585 Reviews

Jobs at Booking.com

Account Executive - San Francisco