Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 592 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 522 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 506 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 63 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Apr 22, 2014

Great hopes, low consideration

Customer care executive

Recommend

CEO approval

Business Outlook

Pros

The work environment is pretty amazing, even though I worked in one of the "lamest". Free fruits, good benefits inc. The salary is rather good if you have good computer literacy, what could allow you to reach the quarter's targets.

Cons

A good part of the Customer Service Team-leaders are absolutely unskilled, most of them started with an Executive job in which they did not even get to the targets they are supposed to lead agents to reach. On the other hand, you get promised awesome job opportunities but there is absolutely no consideration for one's commitment to the business. Job opportunities are being granted on the applicants' sympathy with the person in charge of the recruitment. This side is changing with the new Office Manager but the harm is done now.

2.0

Feb 8, 2013

Your salary does not reflect your Skills

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Multicultural environment with very nice people to work with

Cons

Whether you speak one, two, three, four or five languages, whether you have one or a 10 year's experience, all the Customer Service Reps received excately the same salaries. Managers treat you like kids, there is no room for freedom, initiative and creativity. Productivity is the leitmotiv of the company instead of focusing on quality and actual Customer needs. Employees are treated the same way unqualified wokers were in fabrics except that they given fruits and sweets to be able to work even more and faster!!! I would not recommend it as a place to work for people with experience, willing to learn and get some consideration, although I have to admit, that I made there very very good friends that help me to finish my contract. So thank you to all of them.

1.0

Jun 27, 2019

Worst place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Only people, colleagues next to you

Cons

Everything, the worst management ever. They take to promote unprofessional people who lick their shoes. There is zero chance to be promoted if you work over the target. Booking in Lille is a imaginary world of awful management who likes to be licked. Guys if you you are smart and hope to achieve carrier by your work, definitely this awful place is not for you. Only she's lickers can can be promoted.

Viewing 1 - 3 of 7,584 Reviews

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