American Express reviews

4.1

81% would recommend to a friend

(18,629 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,629 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Mar 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is great. Benefits are amazing, co-workers are super friendly and helpful. If you have the option to work from home, then it’d very ideal company to work for. A lot of room for growth.

Cons

Management is alright. They are too focused on metrics and numbers and harass you basically to make offers. Customers can be very entitled too especially if you work with the platinum card. Also I resigned from American Express and had documentation to prove it and yet they were telling other employers I applied to that they terminated me which caused me issues getting a job after. So I thought that was a bit unprofessional.

1.0
Feb 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent. Coworkers are awesome

Cons

The stress level was horrible. Really took a toll on my well being. I think they expect the humans to be robots. Firing people all over the place. Over 15 years with the company means nothing, they really don't care about the employees. It has changed so much in the past 2 years, not the same company I started with for sure.

2.0
Jan 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Great pay. Company pays just above everyone else.

Cons

The company has horrible and stressful policies that are unnecessarily complex. They overload their employees with information and force a competitive environment by making everything even simple things “awarded” to employees based off of performance.

Viewing 289 - 291 of 18,629 Reviews

Glassdoor has 21,986 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.