American Express reviews

4.1

81% would recommend to a friend

(18,624 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,624 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jul 5, 2015

Welcome to Corporate!

Recommend
CEO approval
Business Outlook

Pros

On the surface, good benefits and contemporary workplace environment...nice corporate window dressing...American Express will teach you early on what the corporate world is all about. As soon as you know more than your "Leader" or want to become more visible, either you will leave on your own or get caught in a re-engineering downsizing. Band 40 and above is reserved for corporate survivors...and they can be ruthless..The leadership incompetency is almost laughable save the impact on rank and file staff, who usually pay for it through job loss.

Cons

If you can lose yourself in the organization or develop a network of "Guardian Angels", you will be OK for the short term. Develop your political skills and be prepared to back the front runners. Learn to perfect the art of "bobbleheading". Just remember that, at some point, you will get thrown out like a bag of garbage...2014 Net Income was at an all time high of $5.9B, yet Chenault and Campbell felt they needed to send a "message" to Wall Street that they meant business by cutting 4,000 employees. 45% were ages 50 and above...

2.0
May 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Better pay than many travel agent salaries. There are advantages of working from home.

Cons

I had to deal with dated software requiring multiple reboots and calls to tech team in attempts to resolve issues. Corrupt files caused many crashes and freezes. Multiple booking portals are required to keep open during the shift and if one crashes it can impact other systems causing significant frustration. Management without any travel sales experience. American Express is primarily a bank card with travel services taking a back seat. Cardmembers constantly complain about the website and the delays in booking by phone. Requires constant follow up with many departments to verify ticketing and for travel changes - often after hours. Agents get stuck with negative cardmember reviews for complaints over which they have no control.

4.0
May 4, 2015
Recommend
CEO approval
Business Outlook

Pros

The work life balance is unmatched. I get to work from home up to two times per week. Colleagues are for the most part smart, easy to get along with, and willing to help. I'm happy with my pay and benefits. AmEx likes to hire from within and supports moving around within the company. Talks about next steps and career projectory are not taboo...most reports can be open with their leaders about where they want to go.

Cons

Everything takes FOREVER...change is slow and hard to come by. We talk about "growth mindset" but many times it's just talk and no action. Oftentimes there are too many cooks in the kitchen and that gets frustrating. As an analyst, I'm not given enough recognition for what I do...and I do a lot. You see people getting promoted based on politics and that is discouraging.

Viewing 235 - 237 of 18,624 Reviews

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