American Express reviews

4.1

81% would recommend to a friend

(18,624 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,624 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Oct 27, 2015
Recommend
CEO approval
Business Outlook

Pros

1) Big Data and Machine Learning infrastructure 2) Quantitative teams better than other financial services firms 3) Good talent pool

Cons

1) Toxic work atmosphere: Tons of politics, manipulative managers 2) Fraudulent job listings: Most of the verbiage on the job listings is meant to attract talent. Once the candidates join Amex, they often realize that the posting was fake and nothing of what was written is involved in the job. By this time, it is too late. 3) Poor pay: Expected to work on weekends with base salary below industry averages and single digit bonuses. 4) Very poor leave structure: The public holidays are included in the leave structure. After deducting these, hardly any leaves are left. The leave purchase program charges exhorbitantly. 5) Frequent Layoffs: At the whims and fancies of the volatile upper management, even high performing teams are disposed off at no notice.

1.0
Aug 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Co workers are very close. Some travel benefits but decreasing over years.

Cons

Management is more concerned about efficiency and quality. Platinum and centurion card holders serviced by same people. Paying minimum wage and getting "call center" people instead of travel professionals.

2.0
Jul 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Company does take a lot of interest in the health and success of its employees. A lot of money and effort is spent on training employees and helping them have the career path they desire while there.

Cons

Between the many layers of mid and senior management, inter-department grumblings and red tape, and a workforce overrun with self-serving employees, I found Amex to be one of the least healthy employment environments I experienced in New York. I would not recommend it to a friend.

Viewing 232 - 234 of 18,624 Reviews

Glassdoor has 21,980 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.