American Express reviews

4.1

81% would recommend to a friend

(18,624 total reviews)
avatar

Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,624 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Apr 27, 2015
Recommend
CEO approval
Business Outlook

Pros

-Great working from home policy

Cons

-Don't come to American Express, thinking that you'll be able to actually be a part of a creative marketing campaign. All messages are scrutinized by several compliance and legal groups and usually rejected for very small reasons. -The company structure is extremely hierarchical - If you play the game, suck up to your boss and speak up even if you have nothing valuable to add, you'll move up the ranks quickly -Quality of work has little to do with how you're evaluated. Your direct manager is usually not in the meetings that determine promotions and raises, therefore you're judged on how much others know about what you do (at a company of thousands of people...) -Too many cooks in the kitchen on every project destroy the original vision for most products -Pay is low compared to the competition - which leads to all of the good people jumping ship

3.0
Mar 24, 2015
Recommend
CEO approval
Business Outlook

Pros

Work flexibility...come and go as you please...WAH...as much as you want...ok pay. It's a great name to put on your resume.

Cons

Working around the clock. You basically work 24 hours a day with a break thrown in for your life. Management makes delivery promises that are based on complete fiction. Then they slave drive you to meet these unobtainable deadlines. Promotion or career advancement...don't even think about it! Basically if you don't make yourself "friendly" with a VP level executive, you will not get anywhere. It's really about who you know and who likes you more than your skills and abilities. Work life balance...oh yeah they have it....it's ALL WORK AND NO LIFE!!! Company has a chance to be really good place to be a good company but it falls short!

3.0
Mar 23, 2015

Great company trending downward

Recommend
CEO approval
Business Outlook

Pros

American Express is a large company with a great brand. There are many great people to work with and room for development. The benefits are above average and the pay is comparable.

Cons

The main negative with regards to Amex is it's method for controlling expenses. In order to meet short term targets and provide value to investors, there are yearly layoffs accompanied by separate off shoring projects. The consistency of these activities has driven down morale and made some people begin to look elsewhere.

Viewing 238 - 240 of 18,624 Reviews

Glassdoor has 21,980 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.