Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (564) , Manager (539) , Software Engineer (503) , Director (490) , Business Analyst (438) , Customer Care Professional (436) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (178) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2629 reviews)); "Great culture; will to win; fast paced; innovative; focus on quality and customer service" ((in 1621 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1571 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1001 reviews)); "Good pay and very free" ((in 751 reviews))

What are the cons of working at American Express according to real employee reviews?

"low salary not tech oriented" ((in 484 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 434 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 215 reviews)); "Limited growth opportunities and learning" ((in 115 reviews)); "Too much office politics but I guess it happens in every company" ((in 93 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

Rueil-Malmaison , Paris , Lyon , Eu , Nantes , Nice , Biot

Skip to content Skip to footer

Notifications

American Express

American Express reviews

4.1

81% would recommend to a friend

(18,623 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,623 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

1.0

Oct 26, 2019

Poor Onboarding Experience

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Great Pay - Laid Back - Good Vacation Time - Excellent Paternity/Maternity Leave

Cons

- New employees are given no direction whatsoever (at least in my case) - Upon being hired, had nothing to do for weeks - Nobody even told me what team I was in for about a week - Poor communication for new hires

3.0

Sep 19, 2019

Change for the sake of change

Sbs customer care professional

Recommend

CEO approval

Business Outlook

Pros

High payout ability if you are a good salesman

Cons

All they care about in CCP role is that you ask the "fries with that" question to offer up sales and cross sales on EVERY CALL. If you are not conformable with selling for the sake of selling because your job depends on it, look elsewhere.

3.0

Jan 10, 2019

Great Company but some Mid-Level Leadership Needs to go

Human resources

Recommend

CEO approval

Business Outlook

Pros

Great culture, great people, opportunities to build a career

Cons

Your experience is completely dependent on your team. I think it's a great company to work for, but once my team stopped being supportive of the team as a whole it became unbearable. Work/life balance is talked about a lot as a positive, but I worked late a lot of the time. I worked too much for a place that compensates below your market value. Leadership on my team become non-existent, they cared more about their success then the teams.

Viewing 214 - 216 of 18,623 Reviews

Jobs at American Express

Campus - Alternance - Assistant(e) Chef de Projet - Anglais Courant - (2 ans, France)

Rueil-Malmaison

View job

Campus - Alternance - Data Analyst Credit Risk - Anglais Courant - (1an, France)

Rueil-Malmaison

View job

Campus - Alternance - Assistant(e) Chef de Projet Acquisition - Anglais Courant - (1an, France)

Rueil-Malmaison

View job

Campus - Stage - Assistant(e) Junior Chef de Projet SEO/GEO & Web Analytics - Digital Performance - (6 mois, France)

Rueil-Malmaison

View job

Campus - Stage - Assistant(e) Chef de projet Marketing & Expériences Musique et Sport - Anglais Courant - (6 mois, France)

Rueil-Malmaison

View job

American Express reviews FAQs

Reviews American Express reviews

American Express

American Express reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poor Onboarding Experience

Change for the sake of change

Great Company but some Mid-Level Leadership Needs to go

Jobs at American Express

American Express reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at American Express

American Express reviews FAQs