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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,623 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,623 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Oct 11, 2018

      Travel and Lifestyle

      Travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, healthy living scheme, social life with colleagues.

      Cons

      targets, appreciation for employees, bonuses, work load, training.

      3.0
      Sep 11, 2018

      Platinum Customer Care Professional

      Platinum customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits- PTO/Sick/401K/Medical/Dental/Vision/Legal/Corporate Discounts and many more..

      Cons

      Just another number sitting providing customer service and offering (sales) to cardmembers - not valued as a CCP.. even if meeting metrics..

      1.0
      Feb 21, 2018

      If I Could Give Half a Star I Would

      Corporate recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home on Fridays. Coffee chat culture. Not much stress/pressure but job can be boring. Flex days are given.

      Cons

      The culture is very cliquey. Office politics is more important than one’s work ethic. Lack of support from HR. Lack of support from colleagues. Terrible on boarding process. Huge if not major disconnect from upper management to lower management - plenty of miscommunication.

      Viewing 217 - 219 of 18,623 Reviews
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      Glassdoor has 21,978 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.