American Express reviews

4.1

81% would recommend to a friend

(18,619 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,619 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Feb 6, 2023

Trash

Recommend
CEO approval
Business Outlook

Pros

Job is pure trash. There are no positives. I hate Amex

Cons

Training was useless. On the job support is useless. My trainer was a bs artist. Truly set us up for failure. CHC - article database is unclear and leaves you asking for answers. Most customer are valid in their disappointment for how complicated our policies are. After working for Amex I would never book travel with Amex nor would I ever open a Platinum card.

1.0
Jul 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay, Remote, Training, Pto and Sick time, nothing else

Cons

Requirements, Micro management( imagine being micro managed from home), micro aggression, unprofessional work environment, hours are terrible, no work life balance, the consider you a no call no show on certa PTO in holidays even if you have PTO or Sick time available and even if they heard from you and actually spoke to you (so explain to me how you are a no call no show when they spoke to you), back to back calls not even a second to take a sip of water. The pay is good but don't get blinded by that, there are a lot of great companies you can work for that pay just as good without the stress and headache. TRUST ME

3.0
Mar 2, 2022

Great Benefits

Recommend
CEO approval
Business Outlook

Pros

There are so many places for you to move in the company and the benefits are amazing.

Cons

The work is very much not for everyone and more often than not, customers are very mean. There is also little support for new hires so this job would be best for someone already in the travel industry.

Viewing 208 - 210 of 18,619 Reviews

Glassdoor has 21,973 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.