American Express reviews

4.1

81% would recommend to a friend

(18,609 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,609 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Feb 27, 2009

Think Twice

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work/life balance is the best thing

Cons

there is a lot of pressure right now

4.0
Feb 24, 2009
Recommend
CEO approval
Business Outlook

Pros

American Express is extremely customer focused and invests a great deal in the front line. There is ample opportunity to advance if one takes ownership of ones development and education opportunities. I have been able to move to new department,s roles and responsibilities, on average, every 2 - 3 years. The current economic environment has impacted American Express similarly to others in the industry but our business model is providing a bit more resiliency. Our senior leadership seems to have an acurate view of the times and circumstances and communicates honestly and treats employees fairly. Even when it comes to letting us go.

Cons

We are in a stuggling industry and it may be quite a while before we recover completely.

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Glassdoor has 21,963 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.