American Express reviews

4.1

81% would recommend to a friend

(18,608 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Feb 9, 2009
Recommend
CEO approval
Business Outlook

Pros

Very friendly, welcoming and helpful corporate culture (at least in Phoenix). Excellent training program and excellent benefits.

Cons

Extremely bureaucratic, a lot of turf protecting, management not really willing to go to bat for you. Although people are friendly and willing to help, most of the time they just send you in circles. Very hard to get answers and a lot of defeatist attitudes. Recruitment process very impersonal and again, bureaucratic.

4.0
Feb 9, 2009
Recommend
CEO approval
Business Outlook

Pros

Flexibility. If you need to go to a doctor's appointment or leave early on a Friday, it's not big deal.

Cons

It is a huge company, and you know it. There are meetings to align on how to align. Also, Amex hires really smart and talented people, but I do not think they make the most use of the talent. The biggest challenge I've faced is figuring out how to get something done, which is more about navigating the organization as opposed to thinking through tough problems. Lastly, it takes forever to get anything done.

4.0
Feb 6, 2009
Recommend
CEO approval
Business Outlook

Pros

A stable company in these tough times. Opportunity for advancement

Cons

Very regimented. Sometimes difficult to arrange for time off.

Viewing 18448 - 18450 of 18,608 Reviews

Glassdoor has 21,962 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.