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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,610 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,610 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Jun 11, 2009

      Good Benefits but too resistant to changes

      Credit analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible benefits, employee engagement programs, nice colleagues.

      Cons

      pay is low compared to market average, long serving staff therefore more resistant to changes. a lot of manual work processes. difficult to move up the corporate ladder within the department therefore will have to try for internal job posts.

      4.0
      Jun 10, 2009

      American Express Audit Director

      Director - audit
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amex respects and encourages a work life balance; there are numerous flexible work arrangements. The company also encourages internal movement to broaden skills sets and support employee development. Compensation is good when factoring in annual bonuses, which are contingent on business and employee performance. The company is large and diverse enough to provide a life long career of opportunities.

      Cons

      Like most companies, the culture is dependent on the specific department. At times it can be exteremely competitive and stressful. The annual performance review process needs to be revised. It is too subjective and political.

      4.0
      Jun 9, 2009

      Great place for work-life balance and to "coast," but you'll be underpaid; not a true meritocracy

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours, interesting work, generally great leaders who are respectful of employees and provide flexible work arrangements; great place to be if you have a family and/or other priorities outside of work

      Cons

      Political environment, promotions not based on performance, so there are a lot of 'dead weight' management folks who know how to manage up well (and that's how they keep getting promoted), inefficient processes

      Viewing 18406 - 18408 of 18,610 Reviews
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      Glassdoor has 21,964 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.