American Express reviews

4.1

81% would recommend to a friend

(18,610 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,610 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Jul 8, 2009

Too bureaucratic and too many decision makers.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The comapny genuinely cares about its employees and will do everything it can to make it a better place to work. The system will well protect you and you will also have a chance to speak out. Work hours are good and most people share great respect of colleagues. One wouldn't be surprised to see colleagues who have worked in the Company for many years.

Cons

There is an incredible amount of bureaucracy in the entire company and there are levels and levels of approval to go through for each tiny little decision. Innovation is usually sacrificed and it can easily get boring and run of the mill after a few attempts. The internal mechansim has created so much unnecessary work and waste which is frustrating to some departments and users.

Viewing 18397 - 18399 of 18,610 Reviews

Glassdoor has 21,964 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.