American Express reviews

Where to start. The training isn't organized and is hard to follow. No real examples of what the job entails. You learn as you go and fill in the blanks from talking to other confused colleagues. Not all but a good bit of Team Leads are rude and short with you. Asking questions will be hard because the department is run on a teach yourself attitude. Condescending leadership. Everything you do effects their bonuses so many are not friendly. I literally have only worked here 8 months and already looking for new employment. Working here has taken my 5+ years in travel and made me re think my degree and life choices. Lol. The customers are absolutely rude and treat you like servants. Ofcourse their are a few that aren't but most will rush you and demand the moon. There's so much more. Just make sure to take the things you may be reading seriously into account. Most of it is true. I looked at Glassdoor before my start and didn't take the things I saw seriously. I fully regret that now. I'm depressed and it's time to go.

VP/GM level bully and micro-manage leaders Engagement scores across the business are low due to incompetent leadership team Management / HR have zero ability to handle performance / behavioural issues Management lets situations fester which contributes to a toxic culture Employees are punished for giving feedback that is anything less than perfect Management write cheques to part with good talent to avoid changing the culture Management lies to Head Office NY about its coverage and growth results Management will hire you for your experience and new ideas but then once you're in the role doesn't know what to do with it and will reject anything other than the way its always been done. If you join from an external employer you will leave within the first 12 months and Management will tell everyone you weren't performing or had behavioural issues and if they read this they will say clearly a disgruntled employee