American Express reviews

4.1

81% would recommend to a friend

(18,610 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,610 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Sep 8, 2019
Recommend
CEO approval
Business Outlook

Pros

* Strong brand, innovative payment products and marketing * Good health insurance coverage at reasonable rates * Work remotely

Cons

* Below average base salary compared to banks * Commission structure is misleading due to significant haircuts on declining margins and product mix * Highly political culture and favoritism * Excessive layers of management and militant style of leadership * Negative repercussions if you challenge the status quo * Unrealistic sales targets, particularly in first two years, and quick/discrimminatory decision in terminating folks not achieving goals * Inefficient processes and integration across pricing, credit, and contract management, resulting in slow decision times and lost business * Continuous changes in org structure and leadership inhibits momentum and perpetuates the politics

3.0
Nov 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Work from home. Good pay and benefits. Great vacation and sick time policy. If you like to sell this is for you. You get to help card members and some of them are great.

Cons

Too much pressure for sales. Software systems are horrible and metric expectations are unrealistic given what we have to work with. If you're not in the top 30% you can forget getting a decent schedule you'll like. Customer surveys carry too much weight and there is no appeal process to remove surveys that are negative even when they aren't your fault (i.e. customers mad about company policy you can't change, a survey that was for someone else but it got counted under your name).

5.0
Sep 8, 2018
Recommend
CEO approval
Business Outlook

Pros

I am very pleased with my position, upon hire I was able to choose a schedule that fit my family. I have the ability to pick up hours or drop hours for added flexibility. My manger and coach are both awesome. I love the contests and games and opportunity to make more money based on sales

Cons

Potentially allow more flexibility to go full time. Not really a con, but that’s all I can think off

Viewing 169 - 171 of 18,610 Reviews

Glassdoor has 21,964 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.