American Express reviews

You cannot grow and gain skills in your role. If you want to move forward in the company, you need to do trainings on everything. There's no hands-on experience. There's no desire to up-skill employees. Senior Management wants everyone to be the same type of manager and worker. When you want or try to do thing differently, they tell you to stop. There's fear of trying new things and taking a chance on someone. Instead, it's all about playing it safe. Things take way too long to complete, with some exceptions. For some projects, you need to have 3-4 teams involved in the decision process. That's not efficient. Everyone is stuck in back to back meetings all day. Processes are inefficient. There is never enough time or people to get work done. You always seem to be on a small and mighty team trying to do the work of a large team. Based on how projects are run, there's never an end game. There's never a light at the end of the tunnel.

When I started working for this company, they painted a very pretty picture. The training took 90 days and we had to certify to be able to move forward with the job. First of all, the metrics and requirements to certify are RIDICULOUS. Out of a class of 8, only 3 people certified…. What do you think that means… Hmm. The card members are EXTREMELY RUDE and if you say something they do not agree with they will refuse to get off of the phone until they speak to a supervisor which will never happen because your leader or coaches will NOT speak to cardmembers. So.. you’re stuck on the phone with a very angry cardmember who ends up insulting you. After that, the leaders will find a way to blame it on you for not de-escalating the situation even though it was completely unavoidable. The pay may seem good at first but for everything you need to do, it is ABSOLUTELY not enough. You will be doing the work for 3 different departments but only getting paid for one job. Since 5 of the 8 did not certify, they were laid off. Which is so ridiculous to me. All of the trainees were extremely intelligent and did a much better job that any other department. I attest to that. This company is a complete joke and the worst and most stressful job I have ever had in my life.