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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,658 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,658 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      19K reviews
      1.0
      May 27, 2015

      Horrible

      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a job and that's how you are treated

      Cons

      Severe depression resulted from the stress of this job

      2.0
      May 27, 2015

      Used to be good to work for. Now employees don't matter anymore - only the bottom line

      Risk operations analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent health insurance without waiting period, on-site nurse practitioner, gym and cafeteria.

      Cons

      Pay is below average, pay raises are minimal; performance review system doesn't allow room for multiple high performers in one department (bell curve and ratings from only 1-3); jobs are continuously being offshored and/or outsourced; tenured employees are not valued; knowledge and experience aren't valued; no opportunities for true promotions; leadership is clueless about what is going on in the forefront and/or are ignoring it.

      4.0
      Apr 18, 2015

      great company and work life balance good pay

      Home based service - customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ok pay, benefits from day one, 401, hsa, work from home

      Cons

      If you get a bad manager you won't last long. Management looks out for themselves higher ups believe whatever they say. No real flexibility like other wah jobs. CRAZY strict attendance policys. Many policies contradictions in timekeeping and policy adherence but none of that matters if your manager doesn't like you you're gone. high stress on making numbers high churn rate

      Viewing 523 - 525 of 18,658 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 22,017 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.