American Express reviews

4.1

82% would recommend to a friend

(18,650 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,650 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Jun 25, 2017

Big Data Engineer

Recommend
CEO approval
Business Outlook

Pros

- Opportunity to use some of the tools in the big data tech stack - They are trying hard to reinvent themselves as a tech driven company but are failing at it though.

Cons

- Most of the hires are mediocre at the very best (and the remaining ones moving from the consulting firms like infy/tcs/cognizant/impetus). The mediocrity in turn leads to more politics within the teams. - Toxic work environment is demotivating.

3.0
Jun 21, 2017

Meh.

Recommend
CEO approval
Business Outlook

Pros

- Good benefits (especially expanded maternity/paternity leave) - Promotes philanthropy and volunteering (even during business hours) - Varied employee networks you can join to expand your network, gain skills, etc - Cheap cafeteria (in NYC office) - Fitness center / nurse in building (in NYC office) - Flexibility for remote work (dependent upon your team/manager) - Flexibility to change roles within the organization

Cons

- Company relies on its brand more than actually having products people value - Many "lifers" who sometimes lack the perspective of how other companies run more efficiently than us - Technology is mostly outsourced to poor (read: cheap) contracting companies - Product Management is mostly run by inexperienced people who offer little to no coaching for their teams - While you can move within the organization, it's mostly in lateral roles (where compensation changes minimally if at all) - Huge passive aggressive culture; better to be "nice" (even if it means you are ineffective) so you get a good review/bonus - Many are looking to get a "win" under their belt to catapult them to a higher role rather than create good products; launching something (anything) is more important than launching with quality. - Professional development is severely lacking; if you don't have a good manager, it might even be non-existent.

2.0
Jun 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Good educational benefits, with reasonable flexibility and fine work-life balance. Interesting international and cross-functional opportunities to expand professional outlook and network.

Cons

It's a company in clear decline, with a business model under significant challenge, and with a corporate culture which has created an environment where bullying and inappropriate behaviours are tolerated. Poor leadership team.

Viewing 481 - 483 of 18,650 Reviews

Glassdoor has 22,009 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.