Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (540) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (436) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (291) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (179) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2652 reviews)); "Great culture; will to win; fast paced; innovative; focus on quality and customer service" ((in 1621 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1566 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 997 reviews)); "Pay was good and laid back work" ((in 762 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 482 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 434 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 210 reviews)); "Limited growth opportunities and learning" ((in 119 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 89 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

Rueil-Malmaison , Paris , Lyon , Eu , Nantes , Nice , Biot

American Express reviews

4.1

82% would recommend to a friend

(18,642 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18,642 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,642 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews

1.0

Jun 28, 2018

Felt like a dying company

Analyst

Recommend

CEO approval

Business Outlook

Pros

- Employees are treated with respect - Good work life balance

Cons

- The mid-level leaders (VPs, Directors) just do things to please the senior leaders in the NY HQ. There is no initiative to do anything innovative or creative beyond meeting short term profit goals. - LOT of politics. Promotions are strictly based on favoritism and tenure. - Ancient technology and systems - Most people hate their jobs. Creates an environment of low morale and high turnover. - Low pay

5.0

Mar 24, 2018

Travel Counselor

Travel agent

Recommend

CEO approval

Business Outlook

Pros

Pretty decent pay for the work you do. Great benefits at a pretty good rate. They give you a $30 discount on your monthly premium for non smokers. A LOT of paid time off.

Cons

To meet your metrics, you need to slam through your calls, one right after the other, non stop. There are always about 65 or more calls in queue, so it is usually always very busy. You also have to meet a certain percentage of surveys from the card members. This metric can get you bonuses BUT sometimes the survey will not pertain to you, it may be about another agent or department. So, if it's negative it still counts against you. They do not take that survey off. And THAT can make you not qualify for a bonus.

4.0

Mar 21, 2018

A good place to work depending on what business unit you fall under

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very good work home life balance depending on your leader and role

Cons

Salary is poor in comparison to many other global companies. Lots of reorganisation. Major bullying in some departments.

Viewing 463 - 465 of 18,642 Reviews

Jobs at American Express

Campus - Alternance - Assistant(e) Chef de Projet Acquisition - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Alternance - Assistant(e) Chef de Projet - Anglais Courant - (2 ans, France)

Rueil-Malmaison

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Campus - Alternance - Data Analyst Credit Risk - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Alternance - Data Analyst Credit Risk - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Stage - Assistant(e) Chef de projet Marketing & Expériences Musique et Sport - Anglais Courant - (6 mois, France)

Rueil-Malmaison

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