5.0
Mar 24, 2018
Former employee, more than 1 year
Austin, TX
Recommend
CEO approval
Business Outlook
Pros
Pretty decent pay for the work you do. Great benefits at a pretty good rate. They give you a $30 discount on your monthly premium for non smokers. A LOT of paid time off.
Cons
To meet your metrics, you need to slam through your calls, one right after the other, non stop. There are always about 65 or more calls in queue, so it is usually always very busy. You also have to meet a certain percentage of surveys from the card members. This metric can get you bonuses BUT sometimes the survey will not pertain to you, it may be about another agent or department. So, if it's negative it still counts against you. They do not take that survey off. And THAT can make you not qualify for a bonus.