American Express reviews

4.1

82% would recommend to a friend

(18,644 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,644 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jul 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Flexibility with time off, working from home, good benefits.

Cons

Too many decision makers make projects take forever to complete. Younger colleagues who really don't have the experience are being promoted rapidly as a retention strategy. Lots of politics to deal with, especially if you want any chance of being promoted.

4.0
Jun 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits, lots of PTO time, beautiful facilities

Cons

The amount of calls you take per day can be anywhere between 80-100. Extremely strict and metrics based. If you don't meet your metrics for the month, you will go into steps towards termination.

2.0
Apr 9, 2019

Very political

Recommend
CEO approval
Business Outlook

Pros

Still a great brand to add to your resume and still some good well intentioned people working there worth keeping in your network

Cons

There is an adverse selection on people staying for the benefits vs serving customers. Everybody is resigned to the political game and the endless hierarchy approval for decisions. So they stay pretending to do something meaningful, pleasing senior leaders more than customers and delaying decisions and risk until it's time to change job. The Ombudsperson is a joke, the company does not care for you at all.

Viewing 448 - 450 of 18,644 Reviews

Glassdoor has 22,002 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.