Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (539) , Software Engineer (505) , Director (491) , Business Analyst (438) , Customer Care Professional (436) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (179) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2671 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1633 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1559 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 999 reviews)); "Good pay and very free" ((in 767 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 481 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 442 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 210 reviews)); "Limited growth opportunities and learning" ((in 120 reviews)); "Too much office politics but I guess it happens in every company" ((in 92 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

Rueil-Malmaison , Paris , Lyon , Eu , Nantes , Nice , Biot

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American Express

American Express reviews

4.1

82% would recommend to a friend

(18,641 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,641 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

4.0

Dec 15, 2019

Great for the right person...

Travel counselor

Recommend

CEO approval

Business Outlook

Pros

-Great pay, PTO and health insurance benefits. -Friendly and innovative environment. -In depth training. -Growth opportunities. -Booking travel.

Cons

- Call center position, which means you'll be sitting all day taking inbound calls. - ATS metrics are high and almost difficult to reach. - Lots of system updates and systems that you have to go back and forth with. - Strict policy and procedure since they are a financial institution. - Repetitive work that doesn't give you the opportunity to really connect with your clients. - 11 week training isn't enough time (crazy I know) for all the information and systems they throw at you.

4.0

Nov 6, 2019

This is a tough gig that requires you to be sharp and present on every call.

Customer care professional

Recommend

CEO approval

Business Outlook

Pros

A lot of pros at AMEX: -Base Pay -Incentive/Commission structure (payouts) -Employee Benefits are one of the best you’ll find -The Sunrise facility has a lot of nice resources such as cafeteria, lounge/game areas, fitness space, daycare, Starbucks, and concession areas -On-site nurse, physical therapist, and more things that I’m probably not aware of.

Cons

Customer service call centers are high-speed, high-stress environments and every move you make is being coded and recorded towards a compliance metric. Something as simple as taking off your headset to go to the restroom at your own discretion is not so simple at AMEX. You’re taking 50-80 calls a day and when you’re making that much contact with different people all over the country with their own issues and sass , it can be overwhelming, exhausting, and daunting.

1.0

Oct 15, 2019

Worst department at American Express to work for

Pricing manager

Recommend

CEO approval

Business Outlook

Pros

No pros that are worth talking about

Cons

- Avg Pay - 90 hour working week - Bureaucratic - Poor management (bullying type culture)

Viewing 442 - 444 of 18,641 Reviews

Jobs at American Express

Campus - Alternance - Assistant(e) Chef de Projet Acquisition - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Alternance - Assistant(e) Chef de Projet - Anglais Courant - (2 ans, France)

Rueil-Malmaison

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Campus - Alternance - Data Analyst Credit Risk - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Alternance - Data Analyst Credit Risk - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Stage - Assistant(e) Chef de projet Marketing & Expériences Musique et Sport - Anglais Courant - (6 mois, France)

Rueil-Malmaison

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Great for the right person...

This is a tough gig that requires you to be sharp and present on every call.

Worst department at American Express to work for

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