American Express reviews

4.1

82% would recommend to a friend

(18,640 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,640 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Oct 2, 2021
Recommend
CEO approval
Business Outlook

Pros

They pay you bomb for a customer service rep. Awesome incentive (reduced due to covid) Cabs Environment Respect when you tell you work with Amex Leaves (if u dnt have issues with manager)

Cons

Slow to no growth No work life balance Mostly night shifts (graveyard) Too much work load non voice chat (you'll start shift with dual chat and end with dual chat) No leaves for festival. I've met tenured people who haven't celebrated Holi, Diwali, Dussehra in 5 years. Customer service reps are being pushed for sales (we're hired as ccp not sales rep)

3.0
Jul 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Talented colleagues, interesting work in select pockets of the finance organization, coffee chat culture, ability to move within various lines of business to learn

Cons

Poor pay - salaries are lower than competition. Work/life balance used to supplement lower salary but this has dramatically shifted for the worse. Long hours and tight deadlines amidst poor pay have contributed to poor employee morale.

4.0
Jul 2, 2021
Recommend
CEO approval
Business Outlook

Pros

1. Work Life Balance 2. Leaves 3. Employee Centric 4. Decent Pay 5. Culture

Cons

1. Dead Slow Growth 2. Not for aggressive and ambitious individuals 3. Perfect company to be join during later half of the career 3. Salary Hike

Viewing 430 - 432 of 18,640 Reviews

Glassdoor has 21,998 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.