Pros
Hours and weekends off, peers
Cons
Management is terrible, compliance makes up rules as they go. One minute you’re doing a great job, the next they put you on a gross misconduct for the pettiest things you never knew you couldn’t do until you get on the gross misconduct. For example giving the customer some wrong information to access airport lounges is construed as a gross misconduct. Compliance management have never been in sales and makes up rules every other week for example not being able to use the word return when it comes to membership rewards points when that is exactly what they are getting a return. The company doesn’t have anyone’s back, we have your back is an understatement. It’s a joke. Very stressful. Not worth the stress. Upper management has never even done the job and they say they know how hard the job is and keep implementing new rules to make the job harder.