American Express reviews

Firstly, it takes almost 5-6 months to start receiving commision or at least the larger portion of the commission structure. They give you a small bonus but if you have a high cost of living don't expect to make a lot of money fast and the base salary is very low. Compliance division in complete disarray, which adversely affects the sales side of the company. The training was very bad when it came to dealing with these compliance issues. Whenever you ask questions, they can't ever give you a straight answer. It is basically a guessing game, and you only find out later if you messed up. Goals are very high and turn over rate seems to be high as of late as well. These compliance issues came because the previous sales team were doing something illegal and they were fined heavily by the IRS.

The travel perks are not that great. You have to be employed at least a year to use them. They refuse to tell you anything about your travel benefits because of this. Luxury hotel stays are limited by city and they have to be approved by the hotel. The pay/benefits is not worth the verbal abuse you get on a daily basis from upset card members blaming you for problems you have nothing to do with. Also, the company watches you like a hawk. Document everything and cover your butt. Management will tell you to apply for leadership roles, but will fail to tell you that even with their endorsement you still have to stay in your current role a year before trying to move to another department. Not completely remote as they send you a desktop computer with 2 monitors. The culture in the travel department is toxic. Your own manager can’t be bothered to help you. If a card member requests to speak to a supervisor they expect you to handle the issue yourself despite the card member requesting it and often times refusing to speak with you about the issue. The wait times for assistance from other departments are ridiculous. You’ll likely get more assistance from the people in your training class.