American Express reviews

4.1

81% would recommend to a friend

(18,633 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,633 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
3.0
May 11, 2025

Politics have ruined everything

Recommend
CEO approval
Business Outlook

Pros

Wide variety of roles and benefits are decent. 401K match and incentives are good.

Cons

Too many politics. The culture has devolved into clicks and favoritism. Really great, long tenured, leaders are being laid off and replaced with lower cost poor talent or DEI checkboxes.

1.0
Feb 12, 2025

Don’t work here

Recommend
CEO approval
Business Outlook

Pros

None at all, you don’t even get onboarded to the team. I have worked for multiple huge businesses and have never seen such an incapable team.

Cons

Besides being asked on my first day if I was on birth control, my boss told me they were underpaying me and I was also discriminated against for submitting a health related request for my disability at work signed by a medical provider. There is no design work being done in most sectors, and if you are young and pretty you will be harassed and abused. There was no access given repeatedly for technology required to do the job and no one takes meeting notes. The offers program is a mess and the turnover is embarrassing. My boss was about to cry on the daily and is terrified of upper management - millions of dollars are being wasted and they don’t want to fix anything just keep their jobs and go on vacation every month. If they hire you they will not onboard you and even project managers are doing design work for their tech teams because there are no design resources and there are no design leaders doing design work.

2.0
Dec 1, 2024

What happened to this company

Recommend
CEO approval
Business Outlook

Pros

Not many at this time.

Cons

Sad to see a company what the company has turned into. Having worked here for many years it's impossible to think that this is a great company to work for. It used to be. Reviews and rankings they continue to get from other best company magazines must be paid for because it's far off from what I've heard from employees. Hiring process & promotion opportunities are terrible & often are just given to those who hiring manager is friends with. Looking into careers somewhere else.

Viewing 376 - 378 of 18,633 Reviews

Glassdoor has 21,991 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.