American Express reviews

4.1

81% would recommend to a friend

(18,633 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,633 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
3.0
May 31, 2025
Recommend
CEO approval
Business Outlook

Pros

An amazing company with outstanding benefits and a supportive environment that fosters technical skill development, even for individuals without a prior background in technology.

Cons

Leadership at the director and VP levels is heavily influenced by office politics, where advancement often hinges more on relationships than merit. One VP, in particular, wields outsized influence—I’ve personally heard her speak negatively about colleagues, and it’s widely believed that crossing her can jeopardize your career. Her conduct has fostered a culture of favoritism and distrust, undermining professionalism across her teams. The message is clear: to advance, you align with her. I’m fortunate not to report directly to her—but everyone knows exactly who I mean.

2.0
May 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Free lunch and coffee Garage parking Hybrid

Cons

Training is terrible and unorganized compared to smaller companies Terrible work hours Test calls purposely aggravate you Unreasonable requirements Expensive benefits Do or die culture Cut throat coworkers and leaders Overseas agents are worthless

3.0
May 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team unity, welcoming environment

Cons

I don't believe there were decent enough provisions or training in place for management to address mental health of team. My mental health issues following hidden intense depression and bereavement allied with subsequent PMP feedback of "lacks self awareness", when the leader was themselves very reserved, have troubled me for years. It's never sat well with me.

Viewing 373 - 375 of 18,633 Reviews

Glassdoor has 21,991 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.