American Express reviews

4.1

81% would recommend to a friend

(18,633 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,633 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Aug 7, 2025

Toxic Environment Masked by Big Name

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The paycheck clears Resume booster due to brand prestige

Cons

Unrealistic workloads — regularly expected to work 60+ hour weeks with no acknowledgment Culture of fear and blame, especially around audits and risk escalations Innovation is performative; real change is blocked by red tape Leadership lacks empathy or awareness — completely removed from the trenches Compensation lags behind industry for the volume and complexity of work

4.0
Jul 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Good leaders at the B35-B45 levels, that try to take care of their colleagues.

Cons

Pay has not kept pace with industry. Far too many roles being offshored to India. Company growth at the sacrifice of colleague satisfaction. Everyone is way overworked and no longer treated well by senior B50+ leadership.

1.0
Jul 17, 2025

Get experience get paid leave

Recommend
CEO approval
Business Outlook

Pros

Perks and friendly culture. Friendly colleagues and some events.

Cons

Clunky compliance processes. Poor salaries. Bullying behaviour at senior leadership. Favouritism based on tenure. Office mandates unfairly enforced. Middle managers are useless. Slow moving. Many unqualified hires. Zero career progression. Mental health issues among colleagues. Pointless direct reports.

Viewing 370 - 372 of 18,633 Reviews

Glassdoor has 21,991 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.