American Express reviews

4.1

81% would recommend to a friend

(18,632 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Dec 6, 2008
Recommend
CEO approval
Business Outlook

Pros

Amount of time off given to employees is above the industry standard - just know that you pay for it with a lower overall compensation package.

Cons

Senior management is out of touch with the needs of the customer as well as the needs of employees. Decision making and innovation are slow due to a culture which prevents employees from being empowered to make decisions with out excessive alignment and do their jobs.

5.0
Aug 31, 2008
Recommend
CEO approval
Business Outlook

Pros

The understanding by leadership about the importance of a work-life balance. The pay is good, the benefits are relatively good, the ability to move around within the company is true value in working for AMEX.

Cons

The constant desire for them to outsource, outtask, and offshore every piece of IT, alienating their professional employees, while treating zero skill customer support representatives as protected people.

2.0
Oct 2, 2025
Recommend
CEO approval
Business Outlook

Pros

You get luxury hotel benefits

Cons

Boring people, boring job, not a lot of personal value

Viewing 367 - 369 of 18,632 Reviews

Glassdoor has 21,990 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.