Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (564) , Manager (540) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (436) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (178) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2654 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1629 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1552 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 994 reviews)); "Pay was good and laid back work" ((in 777 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 487 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 433 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 213 reviews)); "Limited growth opportunities and learning" ((in 124 reviews)); "Managers are not impartial, often unprofessional and favoritism is common issue." ((in 82 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

Rueil-Malmaison , Paris , Lyon , Eu , Nantes , Nice , Biot

American Express reviews

4.1

81% would recommend to a friend

(18,632 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18,632 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews

1.0

May 9, 2013

Nothing more than a "Gladiator" Environment

Director

Recommend

CEO approval

Business Outlook

Pros

Strong Name. Work here, get it on your resume and run! Young people already know this. This is why the entry level churn is so high.

Cons

The Senior Leaders spend all of their time managing up and have little interest in being effective. All of my time was spent "telling my leader what I did so she could sell it up at a higher level meeting and look good- taking all the credit when things went well and blaming others when it did not.

2.0

Apr 22, 2013

Good company and diversified but micro-management was hard to take

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefit, Pay was ok for CSR

Cons

Extreme micromanagement and fear of losing job constantly. They expected people to just fall in line with whatever they wanted. There was some bullying by the manager to do things that I know were not within the scope of the what the company expected of an employee and their duties. If u didn't want to fall with the crowd you were singled out.

3.0

Nov 24, 2012

Great company, but its a toss up as to the quality of training and your manager.

Customer care professional

Recommend

CEO approval

Business Outlook

Pros

Great benefits and a lot of resources on-site like cafeteria, nurse practitioner, etc. Everyone is nice and easy to get along with.

Cons

While nice, some manager styles are not ideal resulting in training that isn't successful. Contradicting or completely false information from different coaches and an inability to fight to keep employees they say have great promise but aren't meeting goals because of a lack of support or accurate information. They have a style of training that may be improving, but up to now has not been successful since only 60% of one specific class actually gets out of training and stays with the company.

Viewing 352 - 354 of 18,632 Reviews

Jobs at American Express

Campus - Alternance - Assistant(e) Chef de Projet Acquisition - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Alternance - Assistant(e) Chef de Projet - Anglais Courant - (2 ans, France)

Rueil-Malmaison

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Campus - Alternance - Data Analyst Credit Risk - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Alternance - Data Analyst Credit Risk - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Stage - Assistant(e) Chef de projet Marketing & Expériences Musique et Sport - Anglais Courant - (6 mois, France)

Rueil-Malmaison

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