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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,632 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      19K reviews
      3.0
      Aug 4, 2012

      Great place to work still, but declining culture/morale due to institutionalized politics

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Bright people - Fantastic brand - Great new President in Consumer services - Sincere focus on community involvement Top notch people work here. Smart, bright. Capable. Well educated. Beyond that, the brand is one that everyone should be proud to be associated with. Great name to have on the resume. Fantastic location.

      Cons

      - Declining morale within Consumer Services - Disappointing politics, passive aggressive nature culture - Focus on 'perception' rather than 'results driven' New President within Consumer Services has created a needed spark, with an encouraging and unique mantra. However, many of the same leadership remains as before - and a significant culture change is impossible with the majority of same leadership in place. The politics has simply shifted focus from what mattered before, to what matters now according to the new President. A lot of great talent looking outside company. It's a shame, as I believe the company's advantage has always been its people.

      3.0
      Jul 12, 2012

      Great for the resume, but increasingly more political

      Senior marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Looks great on your resume and you will often receive headhunter calls (though many employees come back) - Fellow employees are usually very smart and well educated, but rarely overly competitive or rude - Relatively easy commute if you live in Manhattan; - Jobs are fairly clear in responsibilities and narrowly focused, so you can develop deep expertise in a subject - In most cases, you have to take all of your vacation (use it or lose it) within the year - Lots of non-financial resources to leverage (local discounts, on-site gym & medical center, online financial planning) that you'd expect froma big company - 6 month Global Rotation Program, Externships with Small Businesses, and many other volunteer opportunities (consulting, board service, Junior Achievement, etc) all encouraged and supported - Not a stickler on face time as you can be pretty flexible in working arrangements (working from home, coming in late/leaving early for valid reasons) - Work/life balance is what you determine it to be - usually you can get out by 6-7pm each day and not be expected to log-in from home unless you're really trying to move ahead quickly - Feels like a smaller company given culture is relationship driven and people rotate often

      Cons

      - Pay lower than direct competitors and can vary wildly between employees doing the exact same job - Tons of processes and redundancy with little training other than baptism by fire - Pre-Amex experience is not really valued and not a lot of focus on external competition - Poor performers at all levels and out of touch senior leaders are retained and rarely asked to leave - MBA hires aren't treated consistenly at all; some move up to director in 2-3 years and others get stuck in multiple rotations. - There are no clear rules regarding performance management or promotion - ratings are simply based on having 1 big (and often heavily self-promoted) accomplishment and being well liked rather than comparison of standard metrics; analysts and managers rotate to new positions based somewhat on ratings and interview performance, but who gets the job/promotion is based more on what more senior employees do behind the scenes aka "informal sponsorship" - putting in phone calls/e-mails, vouching for your skills aka "likeability". This has led to a lot of frustration, particuarly on who gets promoted to Director and Vice President. You can have more years of experience at Amex and "stellar" performance reviews but others are hired because of personal connections they've developed - and the company does not apologize for it - May be difficult finding a balance of time to network with employees and getting your actual work done

      1.0
      Jul 3, 2012

      The combined RLA/Dart (Responsible Lending Action Team and Dart (Deceased Account Resolution Team) Call Center

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team Members are friendly and will assist you with questions and will always help you.

      Cons

      Stressful, unrealistic expectations by management, low pay, and low paying incentives. In the RLA segment under the Account Services (Credit) Department we are expected to deliver negative information to card members such as why we lowered their credit limit or cancelled their Amex account but do it in a way so that we may get a possitive T-Bass (Employee Survey e-mailed to the card members we interacted with). This segment (RLA/Dart) pays the least in incentives. The way raises work (raises are rated 1, 2 or 3 with "1" being the best. is that the Company will only allow a certain small percentage to get a "1," and then there is another percentage that will be rated as "2." Finally there is the percentage that will be rated as "3." So, if there are a number of employees in a segment who are all about equal, the team leaders get together and plead their case as to who should be rated as "1,"

      Viewing 355 - 357 of 18,632 Reviews
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