Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (564) , Manager (540) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (436) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (178) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2624 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1580 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1019 reviews)); "Good pay and very free" ((in 764 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 629 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salary and increases" ((in 480 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 433 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 211 reviews)); "Limited growth opportunities and learning" ((in 121 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 90 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

Rueil-Malmaison , Paris , Lyon , Eu , Nantes , Nice , Biot

American Express reviews

4.1

81% would recommend to a friend

(18,632 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews

5.0

Mar 3, 2015

It's all about trust and your personal brand.

Director of marketing

Recommend

CEO approval

Business Outlook

Pros

The company is truly focused on the setting expectations appropriately with all stakeholders, including shareholders, customers and employees. Success is typically found among those who can propose a vision and then deliver according to plan, neither promising too much nor too little. This leads to reliability and eventually trust - the most regarded currency at the company.

Cons

The company has challenges linking strategy to tactics. A lot of this seems to develop from a very top heavy organization structure. Goals are set and tasks are assigned, but much depends on middle management to connect the two. More can be done to improve and when it's not, it becomes a real problem, not only for mid level VPs, but their teams as well. The number one concern of an employee is whether his/her leader offers a clear vision for the team.

2.0

Jun 11, 2014

Marketing Manager

Senior marketing manager

Recommend

CEO approval

Business Outlook

Pros

Trying to reinvent themselves from a marketing standpoint, but doing it slowly. Large, impressive brand to have on a resume.

Cons

Salary is below average. They set salary guidelines but the majority of employees fall below that salary and there is no room for negotiation. At the manager and Sr. manager level you are overworked with little work-life balance. There is a very selfish culture of wanting to move up quickly, so a lot of the leadership are inexperienced and lack real leadership or mentorship skills. The biggest con is the constant re-org and restructuring and tons of layoffs in the process. I was an employee for 4 years and cant remember one year where they weren't laying people off. It creates a very stressful, unpleasant and selfish work environment. Also-terrible health benefits

3.0

Jun 5, 2014

Lots of benefits

Platinum customer service representative

Recommend

CEO approval

Business Outlook

Pros

More than 2 weeks of vacation per year, schedule flexibility, profit sharing, plenty of opportunity for monthly bonuses

Cons

Back to back calls, insufficient job security, bad surveys that affect you when the surveyed is really mad at the company, and favoritism.

Viewing 343 - 345 of 18,632 Reviews

Jobs at American Express

Campus - Alternance - Assistant(e) Chef de Projet Acquisition - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Alternance - Assistant(e) Chef de Projet - Anglais Courant - (2 ans, France)

Rueil-Malmaison

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Campus - Alternance - Data Analyst Credit Risk - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Alternance - Data Analyst Credit Risk - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Stage - Assistant(e) Chef de projet Marketing & Expériences Musique et Sport - Anglais Courant - (6 mois, France)

Rueil-Malmaison

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