American Express reviews

4.1

81% would recommend to a friend

(18,632 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Jun 4, 2014
Recommend
CEO approval
Business Outlook

Pros

convenient location. Nice Cafeteria, discounts in cafeteria.. That's about it..

Cons

Benefits are a joke. had two choices for insurance and you either pay 1300 deductible OR a 3,000 deductible before your insurance will kick in. I am a single person and would have never made the 1300 deductible.. and this is every year you have to do this... so they wanted me to pay 70.00 a paycheck, for what?? I go to dr. I have to pay full price because I didn't meet my deductible. I was treated horribly by the rest of the team.. im not blaming the entire company for that..just the department I unfortunately got stuck in... but when you complain to upper management they will do nothing but turn it around on you and make you look like the bad guy... I received absolutely NO training at all. There is NO HR orientation for new employees. NOBODY teaches you about the culture but when you step out of bounds YOU are punished... I say.. How am I suppose to understand the company and how you want me to do things if no one is willing to show or explain.. You then have to ask a million questions because you were NEVER trained..when you do ask for help.. they throw you some pamphlet to look through with "directions" THEN you are accused of bothering people and being to confrontational. This was absolutely the most HORRIBLE experience of my career and I will NOT even put this place on my resume.. Advice to anyone.. Pass on this place!!!

1.0
Nov 20, 2013
Recommend
CEO approval
Business Outlook

Pros

Nice downtown location in NYC with great views of the city.

Cons

I've been with the company for a year now and accepting the job was the biggest mistake I ever made which I will be correcting in a few weeks. For the past 12 months I had no work-life balance because of the ever conflicting directions that you get from senior leadership and the very poor management in my direct chain. They have an awful and obsolete rating system so even if you do an excellent job you may not get the rating you deserve just because you have to be rated against your team. When the team manages different functional areas this rating system is simply absurd. As someone else mentioned before, people get promoted to management roles just because of their tenure with the company. Again, if someone is a good individual contributor that does not make them good people managers! Also, in terms of technology the company is years behind and the employees are decades behind.

Viewing 346 - 348 of 18,632 Reviews

Glassdoor has 21,990 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.