Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (564) , Manager (540) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (436) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (178) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2624 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1580 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1019 reviews)); "Good pay and very free" ((in 764 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 629 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salary and increases" ((in 480 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 433 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 211 reviews)); "Limited growth opportunities and learning" ((in 121 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 90 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

Rueil-Malmaison , Paris , Lyon , Eu , Nantes , Nice , Biot

American Express reviews

4.1

81% would recommend to a friend

(18,632 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews

3.0

Oct 1, 2015

customer service sales

Customer care professional

Recommend

CEO approval

Business Outlook

Pros

good management, good benefits and good training sales oriented , good benefits , average pay , average work life balance ,good training bonus can be lucrative if offered

Cons

work weekends many targets to meet , company outsourcing all the time . micro managed and call volume can be overwhelming , life work balance is not very good , no rest between calls and customer service surveys are expected to be excellent to get bonus

4.0

Sep 21, 2015

In Financial Services, good work life balance, innovative, just too much internal politics

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Work Life Balance Innovative Friendly culture Best place in Consumer Banking

Cons

TOO MUCH internal politics. At a point when you want to get to a Director or VP level, your skills at playing politics become VERY important. This can get very annoying. Amex has a young work force, at least in New York, so if you are not a Director by the time you are about 33 or so, you start feeling a little out of place. The salaries at Amex are usually lower than at other Consumer Banking companies, they compensate for this with their better and more innovative culture. I used to work at Citi and the culture at Amex was a lot better, but they pay less (usually).

5.0

Sep 15, 2015

Great Company to work for

Relationship care

Recommend

CEO approval

Business Outlook

Pros

I work as a Home Based Relationship Care Specialist and even though I don't physically see my co-workers the bond is great and my supervisor is so involved in my success and helping me strategize. GREAT opportunities for bonus's and growth in the company if you are focused

Cons

sometimes it can be difficult to be in such a metric based environment - if you want to excel you have to work hard on sales and also great customer service skills. its a big balancing act.

Viewing 337 - 339 of 18,632 Reviews

Jobs at American Express

Campus - Alternance - Assistant(e) Chef de Projet Acquisition - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Alternance - Assistant(e) Chef de Projet - Anglais Courant - (2 ans, France)

Rueil-Malmaison

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Campus - Alternance - Data Analyst Credit Risk - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Alternance - Data Analyst Credit Risk - Anglais Courant - (1an, France)

Rueil-Malmaison

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Campus - Stage - Assistant(e) Chef de projet Marketing & Expériences Musique et Sport - Anglais Courant - (6 mois, France)

Rueil-Malmaison

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