Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (564) , Manager (540) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (436) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (178) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2624 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1580 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1019 reviews)); "Good pay and very free" ((in 764 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 629 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salary and increases" ((in 480 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 433 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 211 reviews)); "Limited growth opportunities and learning" ((in 121 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 90 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

Rueil-Malmaison , Paris , Lyon , Eu , Nantes , Nice , Biot

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,632 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

3.0

Oct 10, 2015

Compensation is great, company culture and atmosphere not so much.

Open customer care professional

Recommend

CEO approval

Business Outlook

Pros

Benefits, compensation, coworkers, recognition, flexibility.

Cons

Upper management, lack of clarity/transparency regarding changing duties, determining of metrics using customer survey results (RTF).

3.0

Oct 4, 2015

Vice President Technologies

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good vibe within the company, on the leading edge of technology innovation. The company as a whole has great values and is good to their employees.

Cons

Senior Leadership In technology organization is bloated with good old boys. They play the diversity card and gender equality but reality is, the new CIO doesn't practice what he preaches. The company will continue to lay off good employees due to the senior level bloating. It was a shame that Ed Gilligan pass unexpectedly this year, he was an amazing leader and would have taken Amex into the future. The current leadership cannot get out of the past.

2.0

Oct 2, 2015

Company Culture takes a downslide

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company is great with being a contributor to the communities we live in. They have great company benefits and company events.

Cons

Base pay for IT personnel is below market. Difficult to maintain work/life balance. Didn't feel valued as there's no consistency across the company in how people are rewarded. Your work experience depends on what organization you work in because some organizations have great leaders and others don't. Didn't feel like the "bad" leaders were held accountable for anything. No formal way to provide upward feedback.

Viewing 334 - 336 of 18,632 Reviews

Jobs at American Express

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Rueil-Malmaison

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Campus - Alternance - Assistant(e) Chef de Projet - Anglais Courant - (2 ans, France)

Rueil-Malmaison

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Campus - Alternance - Data Analyst Credit Risk - Anglais Courant - (1an, France)

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Campus - Stage - Assistant(e) Chef de projet Marketing & Expériences Musique et Sport - Anglais Courant - (6 mois, France)

Rueil-Malmaison

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Compensation is great, company culture and atmosphere not so much.

Vice President Technologies

Company Culture takes a downslide

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