Pros
I have to start off by saying that this review is based off my experiences while working at American Express and also from many other colleagues on my team that share similar experiences with American Express. There are many reps that enjoy working for American Express, but I unfortunately am not one of them. Great pay and incentives Decent benefits There are some really great people that work here and will do everything that they can to help you.
Cons
Scheduling flexibility is really not very flexible TL's force and coerce employees with disciplinary action if they don't comply to made up expectations that are not part of performance metrics 4 hours of sick time per month--that's only 48 hours per year--if you don't have enough sick time you get written up Not able to use all the PTO they give you because there is no time available (which in many cases were not major holidays or weekends..just random days requested 3-6 months in advance that were NOT available) AND you can not carry your PTO over year after year---use or lose There is no recourse for employees when they have a complaint about a TL being abusive You get harped on about what you didn't do right, versus all the things that you ARE doing right. The internet service providers that they are contracted with are absolutely horrible. You are not allowed to switch service providers, but it is held against you if your internet service goes out too many times. Most times we have to wait for a technician to come out, which for some ppl maybe 2-3 days before a tech can come out. If you have too many problems with your ISP then you get written up for that which makes no sense at all, we are not in IT--we didn't purposely cause our internet to have an outage, or for their to be something wrong with the cable lines outside of our buildings. When many of us were hired, we were told that there would be some sales involved, but that wasn't the primary focus. They pulled the wool over us on that one. That's ALL the tl's care about are the sales that you make. If you get a bad survey but you make the sale, then they want to jump all over you about not following the call flow, but in the same breath if you don't make an offer they tell you that their research has proved that when an offer is presented, that the survey score will be higher.....sounds like quite the contradiction to me. NO ONE gives recognition for the EXCELLENT surveys that come in...attention is only paid if a negative survey comes in. The hiring manager flat out lies. During the hiring process, I remember distinctly asking if this was a job that required a lot of sales. I was told no....but here we are...all I hear all day long is sales, sales, sales.