American Express reviews

4.1

81% would recommend to a friend

(18,632 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Jun 28, 2017

Alive thanks to the Brand

Recommend
CEO approval
Business Outlook

Pros

1. Great people at the working level and first line managers, honest hardworking people who need jobs and are genuine. 2. Brand is still strong and considered "premium". 3. Plenty of opportunity to learn outside your job scope. 4. If you join on the phones, you will learn the best possible customer etiquette. 5. Flexible working conditions.

Cons

1. Senior management from 2nd line managers and above have been there forever and have set mindset. 2. VERY risk averse and we are technologically and practice wise at least 10 years behind our competitors. 3. Moving up is about who you know and if a senior leader has a bad experience with you, your career is pretty much over. 4. Point#3 allows a lot of people who are non collaborative, skill deficient but effective communicators and networkers to move up as promotional hiring is based on recommendation. 5. Cost cutting every year but senior leaders from VP level travel a lot and LUXURIOUSLY, they get high bonuses and stocks. If you want to save money, reduce your expenses, do not cut the working force.

2.0
Mar 14, 2017

Super Passive Aggressive Culture

Recommend
CEO approval
Business Outlook

Pros

Great work life balance.

Cons

Everyone expected to up and move roles every 2-3 years and those internal moves are time consuming. As a result, few people have good institutional memory, and so business and operational processes change too frequently--or worse, are completed based solely on relationships. Passive aggressive culture means little candor and honesty. People nod yes, and mean no. Also, many at the organization are simply waiting for something better to come along. lots of mediocrity at every level.

1.0
Dec 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Global company with a lot of perks, good pay, good benefits, great people

Cons

I got laid off after hitting 150% of my quote, ranked #10 in the US out of 90 reps, generating $36MM in revenue for the company a week before thanksgiving 2015. Since then they have asked me to interview for an OPEN Consultant role, which the hiring manager had already made a decision to bring on a friend of his top performer, get this only lasted a year because they all have left to Capital One even the hiring manager. Then they call me to interview for a rare opening in GCP expansion the hiring manager says that I was the first person she thought about for the role so I interviewed. During the face to face with the hiring manager I presented my 30/60/90 day plan and all she said was you know you about the role, what do you want to talk about? I was like what?? I had been working at a company for about 3 months at the time so I let her know my previous history with AMEX. I found out to my complete shock they hired someone else with no experience. Never heard why or feedback. Now they call me for that OPEN role AGAIN. The hiring manager pretty much said why didn't I get the GCP role, I said I don't know I explained what happened, he then said he had 4 great candidates and wished me luck. Talk about being jinxed. I wouldn't recommend my worst enemy to work here. Good riddance.

Viewing 322 - 324 of 18,632 Reviews

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