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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,631 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,631 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      5.0
      Oct 16, 2017

      Stable company with excellent pay and benefits

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home and schedule flexibility . Excellent pay with bonuses and great benefits. Many opportunities to interim in other positions

      Cons

      Difficult card members, on the phones majority of shift. No office relationships, everything is virtual. Sales pressure and hog quotas to meet

      1.0
      Oct 4, 2017

      Corporate Coprolite American Sexpress

      Credit analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      None I can think of

      Cons

      1.Sexist Work Environment 2. Gender Bender and Male Bashing 3. Cruel Human Resources Department 4. Unethical Business Practises 5. Low Quality Higher Echelons 6. Terrible Training 7.

      4.0
      Sep 23, 2017

      Great Work/Life Balance!

      Executive assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amex gives most of their employees the flexibility to work from home as needed. Now that I don't have that anymore, I really miss it. They also have great programs such as summer flex days and to buy vacation time. It is also in a wonderful location - right by the Statue of Liberty. They also have set up the organization structure so that the administrative staff is not overwhelmed.

      Cons

      The biggest elephant in the room that no one really talks about is that the administrative staff are not included in bonuses. These people really work hard for their leaders and need to be included. We even set up these compensation meetings only to be excluded.

      Viewing 313 - 315 of 18,631 Reviews
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      Glassdoor has 21,989 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.