American Express reviews

4.1

81% would recommend to a friend

(18,631 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,631 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Sep 13, 2017

Customer Care Professional

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Charitable. Respected brand name. If you like junk food and dressing up, it can be fun - competitions, rewards points to purchase items. On the whole colleagues are friendly.

Cons

Bullying, favouritism, lack of hearing - listen as an exercise but do not hear, lack of action on problems, lack of respect, lack of recognition of employees skills and experience gained outside of the company. Mentoring, support and promotion if your face fits. If your face doesn't fit, all the great experience in the world will be met with a brick wall. I have watched people whom I have trained myself, be picked up and put in positions of authority in no time at all, because they are friends with the team leader. After bringing a huge problem with a team leader to the attention of senior management, one level and two levels above and also reporting to the ombudsperson, I know that nothing has changed. I left a couple of months ago and I did not make a formal complaint at the time, just gave feedback for the sake of the other team members. Now I am going to make my complaint formal. Why are team leaders allowed to get away with unacceptable behaviour? I am disgusted at the lack of respect shown to employees.

2.0
Sep 4, 2017

Engineer

Recommend
CEO approval
Business Outlook

Pros

Nice cafe. Most of the employees were very nice.

Cons

Middle and lower Management has no idea what they are doing. Directors change jobs faster than anyone can learn a job, it's nightmarish. Work space is noisy, impersonal and sterile. They claim this great culture, but really people are scared and stressed out all the time.

3.0
Sep 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Work/Life Balance - if you find a group where this applies, it's no longer a given. Vacation Time - generous vacation time and sick Location - conveniently located to all transportation Maternity/Paternity time off policy - generous

Cons

Salary - lower than other financial services firms Politics - very few people say what they mean and there is a strong passive-agressive culture Leadership - less of a meritocracy and more of a popularity contest, some leaders openly admit to not knowing what they are doing and expressing little interest in learning Benefits - very expensive costs for healthcare

Viewing 316 - 318 of 18,631 Reviews

Glassdoor has 21,989 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.