American Express reviews

4.1

81% would recommend to a friend

(18,630 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,630 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Aug 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Work-life balance Great people/team Flexibility/Great work from home policy Benefits (401k match)

Cons

Low pay Very political-you will not get promoted if you don't network and set up coffee chats with the right people Very slow decision-making I had a terrible boss who should not have been a people manager, but the rest of the team was great.

4.0
Apr 20, 2018
Recommend
CEO approval
Business Outlook

Pros

I started at American Express as a CCP. During my 9 year employment I held 7 positions. This company allowed me to grow, learn and choose my own path to success. Don't get me wrong it's not a perfect place by any means but the company puts women and minorities on a more level playing field. They offered benefits for life partners from the beginning, held cultural events designed to teach you about the world and even brought in financial advisers to help you shape your financial future into retirement.

Cons

The cons are the same at any company. There were managers/leaders that were not a good fit for their role. The systems used inside the company were not always reliable or efficient. Etc.

4.0
Nov 14, 2017

Director

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work/life balance, flexibility to work from home once or more a week.

Cons

Very limited career development opportunities. People are forced to take numerous laterals until a possible promotion opens up at the right time in the right place. Too many talented, high performers stuck remaining in roles as a result.

Viewing 310 - 312 of 18,630 Reviews

Glassdoor has 21,988 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.