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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,630 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,630 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Apr 9, 2019

      Not to bad

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good team, good training.

      Cons

      Shift bids (ridiculous) always changing how your bonus pay is structured. Hours can change based on shift bid. Sales to customers.

      1.0
      Sep 18, 2018

      You'll succeed here if you're part of the good ol boys club

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very generous PTO, fitness center and wellness centers on site, on site cafeteria

      Cons

      Health benefits are a joke with high deductibles that continue to increase each year. Doesn't matter if you report sexual harassment or sexual assault, as long as you don't go public with it, they don't care about your well-being. The classic over-worked and under-appreciated scenario, no matter how many times you show your hard work. Unless you're part of the good ol boys club. You'll get a raise and promotion. They definitely don't live up to their so-called "Blue Box values."

      4.0
      Aug 13, 2018

      Great culture and robust leadership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very people centric organization, you can build a career here with the right sponsorship. It is encouraged to look internally for roles that enable professional growth

      Cons

      Slow moving or you can say that every decision is very thoughtfully made which leads to lags and delays. If you do not have the right sponsors in the company, you cannot move forward.

      Viewing 307 - 309 of 18,630 Reviews
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      Glassdoor has 21,988 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.