- Relationship driven - sometimes the relationship matters more than doing good work
- Follow through on projects is inconsistent. AIG gets to the idea first, but frequently sabotages itself in the follow through
- Siloed - groups know about the work other groups are doing but won't always collaborate. It's more about politics than resourcing
- MANY employees haven't gotten raises or promotions in years - no incentive to work harder or take risks
- Basic common judgement doesn't come naturally, many think about approved compresses first (even if the process makes no sense whatsoever)
- Tech is horrible. They're on Window 7 - road map for IT is promising though
- Retention is terrible - so many great employees either have left or are leaving. Lots of junior employees being pushed into roles they are not qualified for in order to get work done
- Change fatigue has pushed employees to focus more on surviving and figuring out their personal next steps over doing good work
- HR leadership is not focused on people, but rather politics
- Some of strategy seems to be going back to 2008...not clear