ADP reviews

3.7

71% would recommend to a friend

(22,295 total reviews)
avatar

Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.7 out of 5 stars, based on 22,295 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

22K reviews
2.0
Apr 25, 2021
Recommend
CEO approval
Business Outlook

Pros

The people and managers are very nice. I didnt run into one person who refused to answer my questions or was hard to work with. You learn alot about payroll that will be a plus if you are looking to go into HR. Lots of over time. Pay was decent

Cons

I read reviews here before I went to ADP and I have to say I thought "ooh that is there perspective or just a disgruntle worker" but now I definitely believe these reviews are real especially for the MAS department. The case load is ridiculous and trying to catch up is near impossible. You have to update cases every three days and when you have over 20 cases it starts to become unattainable. They give 30 min to an hour of callback time and (some days you get no time) to research your cases . The time you do get can easily be taken up with trying to resolve one case. Then you also get assigned cases from the queue that often are without much information so you have to contact that client during your callback time which further puts you behind. They have these "case parties" on the weekend and sometimes after work. Which bleeds into your work/life balance. Although we were working from home there are times you will work over due to a long call or just trying to catch up on cases. So again work/life balance is nonexistent. If you have a family I would not recommend this job. I think it would be great for single people or people without kids. Part of the reason they are always hiring is because people are always leaving. This job is not for the faint of heart so just know what you are getting into. It is also a call center so keep that in mind. Also don't expect to be able to take off when you want . You will have to through hoops to do it. During year end there is also 1 hour of mandatory overtime each day.Last word of advice BELIEVE these reviews especially for majors.

avatar
ADP Response
5y
We appreciate the time you spent with ADP and the detailed insights and advice you have shared. Your feedback will be shared with our leadership teams, so we can better improve our associate experience.
1.0
Feb 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits are OK, some freedom to do what you can to make client happy

Cons

Management, clear favoritism, no support. If you're not a favorite, you know it. I had to go on FMLA for doctor's appointments. Whenever I went to an appointment, I was met with clear disappointment. Whenever I expressed a desire to move within the company, I was written up so I couldn't. It is all about the phone there and constantly pushing more and more products. They claim it isn't a call center, but when a metric is how many times you answer the phone, it's a call center. I left there in May of 2020 to a better job with a different company and I've never been happier. I never thought a positive work environment could exist because ADP drills into your head about how "awesome" it is. They preach "each person counts," but each person counts when you're a favorite

avatar
ADP Response
5y
Thank you for bringing these situations to our attention. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
1.0
Sep 3, 2020

Worst Department I've Ever Worked In

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The security people are really nice.

Cons

I think ADP, as a company is probably great, but there's a cult-like division that needs some close looking at. GPT South was the division I was in, based in Miami and it is without a doubt the worst experience I have ever had in my career. On the outside it all looks great, but once in there you begin to see that this department is run by a core group of individuals who literally get paid to do nothing and are promoted for no reason what so ever. This group knows who they are, they have each other's backs, they make it look like they are this great, hardworking bunch and without them nothing would get done. Anyone else is treated horribly, fired, laid off. In my time there, I saw countless product people get hired and laid off simply for not "drinking the koolaid." Management has ZERO experience, and can't manage a team of paper bags yet they still gets promoted. Someone should really dive deep into how this group spends ADPS money. Boondoggle dinners and needless hotel rooms to stay in the same city they live in. GPT South is a JOKE run by jokers. The real stars are the lower level workers always getting spat on but who make that core group look GOOD when they don't deserve it. They use technology and coding practices from 1980. Stuck in the dark ages and can't get out because the leaders have very little experience and knowledge of today's tech.

avatar
ADP Response
5y
Thank you for bringing these situations to our attention and we are sorry to hear about this experience. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at hr.associate.relations@adp.com
Viewing 274 - 276 of 22,295 Reviews

Glassdoor has 24,883 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.