Turnover in the sales team is incredibly high. The pay is good, so before working here, ask yourself why salespeople keep leaving.
Although salespeople are assigned territories, many different sales teams call into the same accounts, and it's a constant battle to fight and keep your name on accounts. I've never seen anything like this before. There is so much animosity between the sales teams because of the way the territories are set up that it causes distractions and a general sense of paranoia.
They constantly roll out new tools without testing them and demand we use them, then backpedal after we all put hours of time in and show that the software is broken
For a tech company, the archaic systems we use would be laughable if it wasn't so painful. Trying to find out details about a customer is a long, convoluted process, and there are so many legacy systems floating around with no support that it's impossible to help customers
Customer service is shockingly bad, as is implementation. You'll constantly be fighting negatives because of continual failed service and implementation teams that don't do their jobs, and there is no accountability on their side. You spend more time managing angry customers than selling
Very little sales support. Lots of tools and general, vague pdf documents, but no real support when we need assistance from various departments.
Unless you're physically in head office, most internal emails go into a black hole, and you'll spend far too much time following up in a futile attempt to get other departments to do their jobs
