ADP reviews

3.7

71% would recommend to a friend

(22,293 total reviews)
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Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.7 out of 5 stars, based on 22,293 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

22K reviews
1.0
Oct 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Not many to share, but the pros are being able to take off without any issues outside of black out dates.

Cons

Everything about ADP is a sham. Let’s start with the pay and diversity. If you do not have blonde hair blue eyes with fair skin don’t expect to earn much money. I “have spoken with employees who have said positions were created for them” that must be nice. I personally work with those who fit the description with the same job title and earn about 7% -9%less than they do nothing is different we started at the same time, but I earn less. the only difference is being a minority .it’s hard to truly not feel upset about this the merit increases are laughable as well. I will say in general you are never rewarded at any company for your tenure and will always have to leave the company to get paid market rate or above , however ADP pays under market value by 25% and their merit increases are less than 3-5% which is an industry standard. I was giving a 2% which was pro-rated to 1.89% after my first year and a bonus that was also pro-rates. This equates to less than $13 more a paycheck after taxes. I was told ADP is “Conservative” with merit increases which just means in professional terms they’re cheap and don’t invest in you. Is is bad to want your employer who is executive heavy company to pay you a livable wage with inflation going up and living costs rising? Thanks for helping me cover a gallon of milk I appreciate you being conservative. I feel the company has a facade image of being active and positive with diversity/ inclusion, however they barely have any minorities in executive or leadership roles and if they are it seems more like a created role to uphold this image. I feel like I am number rather than a contributor to the company. In my role we are constantly pressed with tight deadlines that causes many errors to occur and when it does your leader will put everything on you. The other issues I’ve experienced being told I should know a little bit of everyone’s job and more will be expected of me after the slap in the face of a merit increase. It’s one thing if you already pay low wages and don’t plan on investing in your employees who are shouldering the load, but don’t expect anyone to do more or know more if pay does not commensurate with the role. There are many employee who feel the way I do, but we will not speak up in fear of retaliation and let’s face it in todays current landscape it’s hard to find another role so we’re all stuck. I truly hope this will be changed at some point, however I’d highly doubt it as I see people leave or are discouraged and end getting let go due to the unrealistic expectations. My opinion is if you’re looking to work at ADP know that it is only to help you learn the industry of HCM and you go elsewhere. The company ie truly tone deaf and has yet to make strides to improve that is why most employees on the in implementation sector are all 2 years or less within the company if that tells you anything. Looking forward to a shift in employers hiring in 2024 so I can go somewhere I will be paid fairly, appreciated, respected, and valued.

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ADP Response
2y
Thank you for taking the time to write this review as we value all feedback. In regard to your concern, it is ADP's policy to provide equal employment opportunity to applicants and our associates without regard to their race, color, religion, national origin, or any other basis prohibited by law. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com.
1.0
Sep 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Hybrid mode- they hire good people before they run them into the ground.

Cons

So, I didn’t join ADP right out of college, but it is really good for those kids… I guess. Let’s get right down to it: ADP sucks, in regards to SBS. They hire about 50-70 worker bees to just cold call out their butt. Each month you only close 1-3 units because there are so many people selling. The market is extremely saturated, the management don’t give a crap about you UNLESS you are hitting the numbers. You are nothing to them but just a number. Don’t ever forget that, because they won’t. You are micromanaged AND they expect you to dress in dress clothes to slang payroll- for a below minimum wage base salary, with the understanding your commission would make up the difference. Everyone’s first year is about $120k in sales which you get about 7.5% of that giving you about $9,000/year in commission(garbage). That’s about $750/month and after taxes in most states is about $400. Don’t forget you’re already underpaid in base pay. Save yourself the misery and work for paycor or even paychex. ADP does NOT care about you.

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ADP Response
2y
Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review. Your experience and review help us to improve our overall processes and will be shared with our leaders.
3.0
Jul 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Co-workers were fantastic and try their best to support you when you have issues. I was fortunate to have a great manager, but all are not great.

Cons

The role can be misleading. You are glorified (by title) client support; that is all you will have time to be. Imagine having one-and-done calls and also having a client base you must support. This base continues to grow as more people leave and/or get promoted. Based on client levels of complexity and what sales/implementation has done with the client it becomes your problem if the problems are not addressed early in the process. You do the job of several departments and often other departments you partner with do not follow through stressing your relationships with the client and ultimately affecting your service scores. You can have a background in payroll and know what you're doing and even that will not prepare you for the account manager model used. You are not an Account Manager. The only functions you perform that an actual Account Manager performs are Client Support (80-90%) and Client Relationship Management (10-20%). You can ChatGPT the role and the similarities between what it provides as responsibilities and what you actually do is below 50%. There are better roles within the company. This one is not it.

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ADP Response
2y
Thank you for taking the time to share your feedback. Your suggestions on how we can improve our associate experience are valuable to us.
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